IT Support Specialist

Fort Meade, MD
Full Time
INTEL
Student (College)
Lentech is hiring an IT Support Specialist. This is an excellent opportunity to get your career started!

Key Responsibilities:
Advanced Technical Support:
  • Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and
  • teleconferencing equipment both on-site and remotely. Troubleshoot, repair, and test hardware to
  • minimize downtime and maximize performance.
Site Surveys & Documentation:
  • Conduct comprehensive site surveys to assess existing configurations and user requirements. Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability.
· Hardware Acquisition & Installation:
  • Analyze current and future hardware requirements. Prepare technical specifications for hardware
  • procurement and develop detailed installation schedules to streamline deployment.
· Project Support & Reporting:
  • Prepare and deliver site installation and test reports. Support network upgrade initiatives by installing and configuring new hardware and associated cabling.
Custom Cabling & Integration:
  • Build and install specialized interconnecting cables as required for unique site needs or hardware integrations.
Training & User Enablement:
  • Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from AT&T’s IT resources.
Infrastructure Maintenance:
  • Maintain and support government and/or vendor-manufactured fiberoptic modems, multiplexers, fiberoptic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity.
Operational Excellence:
  • Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and
  • documentation to ensure efficient and effective IT service management. End-User Support:
  • Act as a resource for end-user connectivity needs, providing timely and professional support and
  • guidance.
Collaboration:
  • Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement.
Requirements
  • MUST BE TS/SCI with FSP and in access today through MD
  • High school diploma or GED required.
  • Minimum of 1- 2 years of relevant IT experience.
  • Must possess 8570 Certification; Security+ is highly preferred.
Technical Skills:
  • Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals.
  • Well-versed in installing Windows operating systems, software applications, antivirus programs,
  • and security patches.
  • Demonstrated ability to read, interpret, and apply information from technical manuals and
  • schematics.
  • Proficient in Microsoft Office Applications, including Word, Excel, PowerPoint, and Access.
  • Demonstrated expertise with Microsoft Windows 7 and Windows 10 operating systems.
  • Familiar with Active Directory security and policies, supporting secure and compliant IT
  • environments.
  • Proficient in supporting end-users remotely, providing timely and effective technical assistance.
  • Professional Competencies:
  • Excellent analytical and problem-solving skills with the ability to manage complex technical issues independently.
  • Outstanding verbal and written communication skills to effectively collaborate with team members and support end-users.
Additional Requirements:
  • Must be able to drive a company vehicle as part of job responsibilities.
  • Ability to lift and move items weighing up to 50 lbs as required.
  • Availability to work an 8-hour shift scheduled between the hours of 6:00 AM and 6:00 PM, as determined by management.
  • MUST BE TS/SCI with FSP and in access today!
Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 05/31/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date